Customer Service? Whats that?
This is one of those times when I'm absolutely pissed off. Quick update to tell you folks what happened.
Last week we wanted an internet connection in the new place we've taken ... yes, I'm talking about D-13. So this guy - Alam Choudhary comes over. He is from Tata Indicom. We see the list of offers available. The best one seems to be a flat 6 month connection for which we pay him 6000, and there is no installation charge for it. We gave him the cheque for 6 grand and he assured us that the connection would be active in 4-5 days.
Yesterday, 8 days after this conversation, I called him up and asked him if he would be kind enough to give us the connection. Apparently he was in the mood to be an undercover detective. He murmured that I should speak to "Munna bhai" the cable operator in the area. I asked him why I should do that, and he just would not say. He went on and on about me having to talk to "munna bhai".
So I did. I called up Munna bhai and told him that I had been forwarded to him. Munna bhai tells me that I need to pay 700 bucks more for the connection - wire charges.
I kind of jumped up and down a bit and wanted to tear some of my hair off. Its not too bad that we would have to shell out 700 bucks more. The irritating thing is that these guys could have told me this last week itself!
Anyway, so we agreed on that as well. I called the Alam chap today morning. He said that he would be over for the connection at 12. I called him again at 1 - why? .. obviously cause he never showed up.
At 1, this guy says very matter of factly, "aap munna bhai ko call karo". I can't even explain how I controlled myself and avoided some apt colorful language. I did yell at him a bit though.
And what does our hero do? He decided he doesn't need to talk to me. So he stops taking calls from my number.
I call up Munna. He tells me he will be here between 4 and 5. Its 5.45 now. Neither of the two guys are picking up their cell phones. And I am just reflecting on wasting a perfectly good day waiting for the internet connection who doesn't feel like coming over.
Ten thousand thundering Typhoons and Billions of Blue Blistering Barnacles. Antelopes! Sea Jherkins!! Bladderbusters!! Oafs! Peabrains!! Nincompoops!
Kash
Last week we wanted an internet connection in the new place we've taken ... yes, I'm talking about D-13. So this guy - Alam Choudhary comes over. He is from Tata Indicom. We see the list of offers available. The best one seems to be a flat 6 month connection for which we pay him 6000, and there is no installation charge for it. We gave him the cheque for 6 grand and he assured us that the connection would be active in 4-5 days.
Yesterday, 8 days after this conversation, I called him up and asked him if he would be kind enough to give us the connection. Apparently he was in the mood to be an undercover detective. He murmured that I should speak to "Munna bhai" the cable operator in the area. I asked him why I should do that, and he just would not say. He went on and on about me having to talk to "munna bhai".
So I did. I called up Munna bhai and told him that I had been forwarded to him. Munna bhai tells me that I need to pay 700 bucks more for the connection - wire charges.
I kind of jumped up and down a bit and wanted to tear some of my hair off. Its not too bad that we would have to shell out 700 bucks more. The irritating thing is that these guys could have told me this last week itself!
Anyway, so we agreed on that as well. I called the Alam chap today morning. He said that he would be over for the connection at 12. I called him again at 1 - why? .. obviously cause he never showed up.
At 1, this guy says very matter of factly, "aap munna bhai ko call karo". I can't even explain how I controlled myself and avoided some apt colorful language. I did yell at him a bit though.
And what does our hero do? He decided he doesn't need to talk to me. So he stops taking calls from my number.
I call up Munna. He tells me he will be here between 4 and 5. Its 5.45 now. Neither of the two guys are picking up their cell phones. And I am just reflecting on wasting a perfectly good day waiting for the internet connection who doesn't feel like coming over.
Ten thousand thundering Typhoons and Billions of Blue Blistering Barnacles. Antelopes! Sea Jherkins!! Bladderbusters!! Oafs! Peabrains!! Nincompoops!
Kash